What is the most important thing for a broker? Is it money? No, it isn't. Is it computers and software? It is not either. The most important thing is the clients, their trust, and their satisfaction with the level of services received. Therefore, the awards that the broker receives from traders' associations are of particular value. This is exactly the award from the Forex Traders Association, which has recognized NordFX Customer Support as the best in 2021.
Forex Traders Association (FTA) is a grassroots organization of 89 affiliates in America, Europe and Asia. FTA members represent individuals employed in the financial services industry across varying business models. FTA educates its members on market structure issues while representing their interests with legislators, regulators, and other industry associations. FTA events keep attendees informed on industry trends and provide unique networking opportunities, which contribute to career development and productivity. FTA is committed to promoting goodwill and fostering high standards of integrity in accord with its founding principle, dictum meum pactum, my word is my bond.
Since 2017, the members of this association have been evaluating various financial institutions in a wide variety of categories. And this year, 2021, NordFX has won in such an important category as Customer Support.
Customer Support can be called the face of the company, since it is this service that traders have to contact most often, addressing the most pressing issues related to opening an account, specifics of trading and investing, payments and partnerships. It is very important that this support is prompt and skilled. And in such a large international company as NordFX, it is also multilingual.
Over the years, traders from almost 190 countries have opened their accounts with NordFX, and it is very important that they communicate with the company representatives in a language they understand. You can currently ask your questions and get answers in 12 most popular and widespread languages. This can be done in a variety of ways: by phone, email, online chat, on forums and on social media, choosing the most convenient one. According to the assurances of the Customer Support experts, they will be glad not only to answer your questions, but also to hear criticisms and wishes. After all, it is so important not to rest on what you have achieved, but to constantly move forward.